Shipping

Shipping main image Shipping image

 

Courier Rates within New Zealand

Shipping will be automatically calculated at checkout and you can also check the shipping charge by using the Shipping Calculator within each product by entering the delivery post code.

Our items are either very heavy or very delicate and therefore we make considerable effort to ensure they are packaged and shipped to reach you quickly and in perfect condition.   

 

WEIGHT BRACKET NORTH ISLAND SOUTH ISLAND
Up to 500 grams $6.95 $9.95
Up to 5kg $9.95 $9.95
Up to 15 kg $12.95 $14.95
Up to 25kg $16.95 $19.95
Up to 50kg $24.95 $29.95

 

_______

  • We ship to anywhere in New Zealand.
  • Where possible we ship orders the next business day from our Auckland based location (orders made on Friday will ship Monday). We can't do any time deliveries - couriers will collect and deliver when they are in the area.
  • Orders are shipped by Courier Post, unless other service is requested which will incur an extra cost to the customer.
  • Courier Post service normally takes 2-3 business days. Please allow for 3-5 working days for delivery to some regional, rural areas (3-7 working days for the South Island regional and rural areas) depending on the time of year.

Days around Public Holidays and Valentine's day; Mother's and Fathe's day is usually causes couriers to be extremely inundated so please ensure you place your orders early. See 'Peak Period Delivery' for more information.

We appreciate your patience.

  • Let's get it right the first time

Deliveries are by signature:  Please help us to do a perfect delivery for you by checking that someone is at home or work to receive your delivery.

If no-one is home a calling card will be left. If you choose to have it delivered by non-signature please note that Firelight will not take responsibility for any loss or damage to your parcel.

 

IMPORTANT NOTE: You should select the correct shipping options or your order may not be fulfilled and your money will be refunded:-

    • If your address is rural; or
    • Your parcel for your order is to be heavy.  Every 5kg incur another $10 where it comes to the heavy boxes of lamp oil or fuel cells.

We will email you first in case you'd prefer to add an online payment to make up for the shortfall.

  • Auckland

Auckland Overnight - must order before 3pm (Monday to Thursday only) 

Auckland Saturday delivery- order before 3pm Friday night

Auckland Rural delivery - must order before 3pm (Monday to Thursday only).  See 'Rural Delivery' for more information.

  • North Island

Overnight - Order before 3pm the day before (Monday to Thursday only)   

Overnight - Parcels weighing 10kg and over  Order before 3pm the day before (Monday to Thursday only)   
Saturday delivery to major cities.  Order before 3pm Friday - Click here to see if your address is serviced on a Saturday 
Rural delivery - takes 1-3 days - Click here to check if rural  See 'Rural Delivery' for more information.

Some suburbs and regional towns will not be serviced by standard couriers. The parcels are passed onto NZ Post and will be delivered by a rural driver.

Some rural drivers don't deliver every day and this is why we can't pinpoint a delivery date.

  • South Island

South Island Overnight delivery - Order before 3pm (Monday to Wednesday only)  NZ $10.00 per each parcel weigh up to 5kg each
Rural delivery - (allow 3-5 days for delivery) - Click here to check if rural.  See 'Rural Delivery' for more information.
Saturday delivery to major cities  Order before 3pm FridayClick here to see if your address is serviced on a Saturday

Please allow for at least 3-7 working days from dispatch for delivery. In these areas we cannot guarantee a delivery date. Some suburbs and regional towns will not be serviced by standard couriers.

The parcels are passed onto NZ Post and will be delivered by a rural driver. Some rural drivers don' deliver every day and this is why we can't pinpoint a delivery date.

In peak periods such as Christmas we will endeavour to have your parcel delivered on the requested delivery date, however due to courier delays and circumstances outside of our control we cannot guarantee delivery dates at these times of year. Peak periods are Valentine's Day, Easter, Mother's Day, Father's Day and Christmas. 

In the month of December we can't not guarantee delivery dates and time deliveries. We will always try our best but it will depend on the couriers.

  • If you have not received your order within two weeks, or if you have any other questions regarding your transaction, please contact us at admin@firelight.co.nz  

Please be sure to provide your name, email address, and the date of your purchase when requesting an update. We answer emails Mon-Fri during business hours. Please be patient when requesting information over the weekend.

  • Damages

Goods damaged in transit will be replaced at no cost to you.  Return the parcel complete for replacement within 7 days of invoice date.  Freight charges may apply.  

  • Guarantee

Candles are crafted within the limits of the arts represented.  Candle reservoirs are guaranteed with the exception of damages by misuse or abuse.  We will replace candles found defective in materials and/or workmanship. 

  • Packaging and Delivery Within New Zealand

Depends on location.  Please ensure you enter the correct address.

 

Thank you for shopping at Firelight Candles! For more information see our Customer Service or Returns page.